Voice of INDIA
  
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Every effort is made to ensure that goods are delivered on time. VOICE OF INDIA cannot be held responsible for any parcel not arriving within any guaranteed time due to circumstances beyond our control.

Return Policy

  • If you change your mind about your order once the books have arrived, then we will happily exchange them / refund you once the 'unused' / 'unmarked' and in their original packaging books have arrived back at the agreed return destination, however the customer is liable for all shipping costs, also please make sure you have a proof of delivery as we cannot refund you for lost package in transit.

    Returns are accepted for any reason within the 30-day guarantee period (beginning on the date on the dispatch form) or within 8 working days of receiving goods.

    Please do the following:

    • Make a note for your reference of the order number and item number/ISBN(s) given on the confirmation email.
    • Contact us at Email or via phone, where will advise you where to return your item.
    • Where possible, return the item(s) with the original despatch note and in the original packaging.

Refund Policy

Please note that Voice of india will not refund returns postage and packing charges except in the demonstrable event that the customer has received an unordered item, an item damaged in transit, or a faulty item.

Refunds are normally processed within a week of receipt of the returned item or within 30 days of cancellation. Where refunds are requested, the Customer Services Manager will search the customer's order record to prevent instances of fraudulent requests.

We will do our best to provide replacement copies of undelivered or returned items when requested, but Voice of India's only obligation will be to refund purchase costs.

The refunds terms and conditions do not affect your statutory rights.